Terms & Conditions

1. PAYMENTS
A deposit of $200 is required upon booking to secure each reservation. Reservations will not be guaranteed without a deposit.

1.1. High Season (13/12/24 to 7/02/25)
50% of balance is to be paid 28 days prior to arrival. The balance is to be paid 14 days prior to arrival. Refer to section 4.1.for automatic payment terms.

1.2. Mid Season (29/03/24 to 28/04/24) (21/06/24 to 21/07/24) (15/09/24 to 13/10/24)
50% of balance is to be paid 28 days prior to arrival. The balance to be paid 14 days prior to arrival. Refer to section 4.1. for automatic payment terms.

1.3. Low Season
The balance to be paid 7 days prior to arrival. Refer to section 4.1. for automatic payment terms.

1.4 PLEASE NOTE: Please ensure sufficient funds are available on the debit/credit card you have provided at the time of placing the initial booking. If our attempt at deducting the remaining balance is unsuccessful your reservation is subject to automatic cancellation. A 2.2% non-refundable merchant fee is charged for all EFTPOS transactions.

2. CANCELLATION & REFUND POLICY
In the event that you have to cancel your stay with us please be advised that all cancellations must be received in writing and sent to reservations@swellresort.com.au from the Primary email address on the confirmed booking.

2.1. High Season
Cancellations made outside 28 days of your scheduled arrival will result in a refund or a credit on future bookings less a $50 administration fee. Cancellations made inside 28 days of your scheduled arrival will result in all monies being forfeited.

2.2. Mid Season
Cancellations made outside 28 days of your scheduled arrival will result in a refund or a credit on future bookings less a $50 administration fee. Cancellations made inside 28 days of your scheduled arrival will result in all monies being forfeited.

2.3. Low Season
Cancellations made outside 14 days of your scheduled arrival date will result in a refund or a credit on future bookings less a $50 administration fee. Cancellations made inside 14 days of your scheduled arrival date will result in 50% of all monies forfeited. Cancellations made inside 7 days of your scheduled arrival date will result in all monies being forfeited.

PLEASE NOTE: No special cancellation policies apply to bookings impacted in any way by COVID 19 including border closures lockdowns or illness to guests or family of guests. Refer to section 5 for travel insurance and weather events.

3. TRANSFERS & AMENDMENTS

3.1. Outside of cancellation period
Changes to your booking can be made free of charge outside of the applicable cancellation policy. Please notify our team as soon as any changes need to be made.

3.2. Transfer conditions
All transfers and transfer conditions are up to the discretion of resort management and are subject to change at any time.

4. PAYMENT OPTIONS & POLICIES

4.1. Automatic Balance of Payment Deduction for bookings refer to conditions 2.1. and 2.2. above please ensure sufficient funds are available on the debit/credit card you have provided at the time of placing the initial booking. If our attempt at deducting the remaining balance is unsuccessful your reservation is subject to automatic cancellation.
Please note 4.1. is not applicable if booking has been made through a third party (Agoda.com Booking.com Expedia etc.)

4.2. We accept Visa MasterCard for all bookings. NOTE: Merchant surcharge apply per transaction. (Visa/Mastercard 2.2%).

4.3. Swell Resort’s booking program REI will securely hold credit card details for each guest.
I/We agree that I am personally liable for all costs and charges incurred in the event that any such costs and charges are not paid in full at check out the first available card on file will be charged.

A valid credit or debit card must be provided on check in. This card may be charged a pre-authorisation to secure your reservation. This amount is up to the discretion of management and is subject to change.

5. TRAVEL INSURANCE AND WEATHER EVENTS
It is highly advised to look at travel insurance for cover due to unforeseen circumstances including weather events/conditions event cancellations medical expenses health pandemics and loss or damage to personal baggage. Within the cancellation period of your booking a refund will not be made due to weather conditions/events. Refer to section 2 for specific cancellation policies.